Xause Im Back on Thos Agiain Im Here Again
"Dirty stay"
1
The hotel was extremely dirty, bad breakfast cold java. Alive roaches in the room.. I would not refer this location to anyone. The net pictures look nil like what you will be staying in! This hotel does not see the best western franchise expectations!! Collection home and took a shower after staying 2 nights.
Jamie Hansen, Possessor at All-time Western Round Rock, responded to this review
Thank yous for the comments regarding your recent stay with u.s.. Nosotros are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something nosotros strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of farther help, please don't hesitate to let us know.
"Never Again"
2
darcb, Dallas, Texas
27/01/2022
All the front desk-bound staff were friendly and everything other than that was a disappointment. Outset morning married man went to lobby for coffee. The pots were empty he asked someone working at that place was told some would be ready shortly afterwards waiting quite awhile he left without. Went back to the room for a shower didn't have whatsoever hot h2o and very trivial h2o pressure. I went to front desk-bound and was told to let the water run for x-15 minutes because it was cold the dark before. Well finally got hot water later a wait. Returned to the room after spending the day abroad, the room had non been made upwards so we had no clean towels. Nosotros were so over information technology all just left and decided we would not make this mistake again.
"Family trip"
iii
kathrin4336, San Diego, California
19/10/2021
We had a dead roach in the room when we checked in & problems bites on us when we left. The staff at the front desk were dandy. The cleaning ladies were very helpful with plenty of towels & making up the room!
Guest Relations Manager, Other at Best Western Round Stone, responded to this review
Honey kathrin4336, Thank you for alerting us to a potential pest problem. Any upshot related to pest alerts is rapidly addressed through professional treatment and investigation. Your satisfaction is of import to us and nosotros will be using the feedback y'all provided to make improvements to ensure we offer an infrequent experience for our guests in the hereafter. I hope that you lot volition consider staying with u.s.a. once more so that nosotros tin have some other take chances to provide you with a superior feel.
"Crude location and BUGS!"
two
We booked here to evac from Hurricane Ida. We had our pets, then options where express on curt detect. As all the reviews say, the staff was first-class and dainty. That is the only good thing I would say about this location though. First, there were bugs... a roach was on the lobby floor at cheque in. There were too some in our room. There were men in the parking lot loud and drinking ALL nighttime, each dark we stayed. On the steps, in the walkways, in the parking lots... loudly talking to each other and on their phones. As a woman, I did not feel rubber the entire stay. I would not recommend this place for anyone... ever.
Guest Relations Manager, Other at Best Western Round Rock, responded to this review
Dearest 388ericam, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was excellent and dainty, however, I practise regret that you experienced several shortcomings during your stay. I am so sad for the unfortunate incident that you experienced particularly with the condition of your room and cleanliness at that time. We do take pesticide treatment every month and we never had a problem in by and also ordinarily our housekeeping staff always check information technology properly subsequently they complete cleaning the room but I volition also make certain with my housekeeping staff virtually the incident. Cheers for your comments. We hope to see you again and to print you with our improvements.
"Overall ok hotel"
3
Room was nice. Limited parking. Breakfast was scarce. Was located close to the things I needed. I think the price was a footling high but just wanted a room for the dark. Staff was friendly plenty and lobby was inviting
Guest Relations Managing director, Other at Best Western Round Stone, responded to this review
Dear Hazeyymae, Thanks for providing us with feedback from your recent stay. It's neat to hear that our staff was friendly and your room was nice, however, I do regret that you experienced several shortcomings during your stay particularly with the parking and the breakfast service. Your sincere feedback, including the comments about what we did right and areas where we can better, helps us amend our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better feel for future guests. We appreciate your patience and promise to encounter you again soon.
"Exercise Not Stay if You Desire More Than a Clean Room!"
ane
belindas667, Melvindale, United States
17/08/2021
When I inquired about the breakfast, information technology was the weekend I was staying there, the front desk said that there was not plenty guest to accept a hot breakfast, there will be instant oatmeal and pastries. On the website, it states differently. When I took a shower, the next morn the water was all the same in the tub. The TV was subpar, at that place was an inexpensive diversity of channels, very sparse. There were two crickets in my room. I was left with ane wash clothe and ane hand towel in the room. The coffee selections in the room was just caffenine with ii cups. The front desk did not explain where the water ice motorcar was located. This hotel seems to be a hot spot for seasonal construction workers. I did not feel very safety traveling as a unmarried female person. Once I got to the room at night, I did not go out. Even though frontdesk stated that there was not to be the usual All-time Western Breakfast in the mornings (weekend stay) that in that location was not enough people staying to host it, the parking lot was filled and my parking spot got taken because of all the clients at the hotel. I would have preferred for forepart desk to be honest and state that the owner of the hotel was to cheap to put on the breakfast. I paid $30 more than a night for this place than I paid in Galveston Seawall on the beach, which is amazing. I felt such a let downwardly when I came to this hotel. It does not even come shut to the other Best Westerns I have stayed at. Even the tolietries were patched together, at that place were three different types of brands, soap, shampoo, and conditioner. Is there no pride? The only positive I have to say is that the room was clean. If you lot simply need a clean room and cypher more, this will be your place to exist.
Invitee Relations Manager, Other at Best Western Round Stone, responded to this review
Dearest belindas667, Thanks for taking the time to share your review and experience. On behalf of our entire squad, I would like to apologize for failing to exceed your expectations. In an try to keep our guests and housekeeping staff every bit safe every bit possible, we are currently operating with reduced services and amenities. I am sorry this was not fully explained to y'all upon check-in. This is not the level of service that we are used to providing, and we empathise these current policies tin can cause some frustration and inconvenience. Your voice is important to the states and we will exist using the feedback you provided to make improvements to ensure nosotros offer an infrequent feel for our guests in the future, every bit we try to navigate these uncertain times. The breakfast service has been limited this fourth dimension due to the pandemic. Our Hotel is working hard to follow the CDC guidelines, and all of our local county and state recommendations when it comes to Covid-xix. We are all doing the best that we can for our valued guests. We hope to exist dorsum to normal someday before long, and we thank you for your understanding. We take shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. Nosotros appreciate your patience and hope to see you again soon.
"actually make clean room and great location"
4
md36s, Corinth, Texas
05/08/2021
the room was very make clean and everything worked well. the tv did have a sentence in "closed captioning" that never disappeared but was not a big deal. my only issue was that not one parking spot was left in the lot when we got in around ix:30 pm. there seem to be a lot of work trucks using this hotel and nosotros saw a few work trailers taking up parking spots.
Guest Relations Manager, Other at Best Western Round Rock, responded to this review
Dearest md36s, Thank you for the wonderful review. Nosotros are delighted to hear you enjoyed your stay and found the hotel to exist nice and clean. We will also be working on your observations especially with the parking as we want to accept plenty space for our guests. On behalf of our unabridged staff, nosotros cheers for your business concern and we hope to see you again when your travels bring y'all dorsum to the area!
"RUN — practise non book this place"
ane
hayleymayo14, Decatur, Texas
24/07/2021
Drug deals backside the pool at night people living in i side of the hotel, women going to and from rooms during the dark, woke upwards to the smell of marijuana in the eye of the nighttime. The only good matter was that the door had a deadbolt and they had coffee in the morning.
Guest Relations Managing director, Other at Best Western Circular Rock, responded to this review
Dear hayleymayo14, Thanks for your feedback. We apologize for the situations you lot encountered during your stay. Please know, your clarification of your stay is highly unusual and does not represent the high standards we aim to accomplish. We take this quite seriously and your feedback will exist shared with direction so that appropriate steps tin can be taken. Thanks again for taking the fourth dimension for sharing this experience and for your valuable business.
"Not the best for families"
3
We accept stayed in this hotel before and information technology worked perfectly. Nevertheless, at present information technology is booked out by construction crews. They fill upwards the parking lot and cake the fire lanes with large vehicles and get out no parking for other guests. They also political party at all hours and block the stairs and balconies. I would definitely recommend for those looking for a family friendly hotel to stay elsewhere equally this 1 just doesn't really fit that anymore. On a positive notation, the staff is very prissy and the rooms are kept clean.
Guest Relations Manager, Other at Best Western Round Rock, responded to this review
Dear Hayleepie01, Thank you for taking the time to review our hotel. We were disappointed to read about the issues y'all encountered with your room, and we sincerely repent for not meeting your expectations. Steps shall be taken to brand sure no other guests volition experience the same. Invitee satisfaction is of the utmost importance, and please residue assured that your observations accept been duly noted and will exist dealt with appropriately. Once once again, I give thanks you for your feedback and apologize for not providing you with a ameliorate stay.
"Consistently proficient"
5
Great BestWestern, convenient location. Friendly staff, clean rooms, prissy civilities, decent toll. Never have whatever issues; very consequent in overall quality service. Have gone to this location several times.
Invitee Relations Manager, Other at Best Western Round Rock, responded to this review
Hi leikamg, We are and then pleased to hear that you enjoyed your stay! Information technology is then rewarding to hear that we were able to provide a comfortable and convenient experience. Cheers for the kind words and compliment to our convenient location, friendly staff, clean rooms, and that our amenities were to your liking. We hope to print yous again during your next visit and we cheers for sharing your experience.
Source: https://www.bestwestern.fr/it/hotel-Round-Rock-Best-Western-Executive-Inn-44429
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